Frequently Asked Questions
Find answers to commonly asked questions about our services.
No. Clarify Optical is a specialized mobile optician practice. We do not perform eye exams or write prescriptions. You must have an unexpired prescription from a licensed optometrist or ophthalmologist for us to make your glasses.
We serve patients across Southern New Brunswick, including Greater Moncton, Sussex, the Kennebecasis Valley (KV), and Greater Saint John, including surrounding towns and communities. We bring our full mobile frame collection, digital measuring tools, and fitting equipment directly to your home or office.
To confirm your booking, $20 deposit is collected online. The full $20 amount is applied directly toward your eyeglass purchase or service during your visit. If your insurance covers 100% of your total order, your deposit is fully refunded upon claim approval.
Yes! We offer live, on-site direct billing for most major Canadian insurance providers, including Medavie Blue Cross, Sun Life,
TELUS Health (Canada Life, Claim Secure, Manulife, Desjardins, and more),
Provider Connect (Green Shield Canada and more),
NIHB (Non-Insured Health Benefits), White Card, and many more….
Absolutely. You can select multiple services or add family members during the online booking process so we can fit everyone during a single home visit.
Yes! We bring our mobile optical clinic directly to offices, job sites, shops, and industrial facilities across Southern New Brunswick. We fit your team with everyday eyewear as well as certified CSA Z94.3 compliant prescription safety glasses (complete with shatter-resistant lenses and side shields).
Yes! Our reglazing/lens replacement service allows you to keep your favorite frames. We will inspect your frames during the visit to ensure they are structurally sound, take precise optical measurements, and send them to our lab for custom lens installation.
Most custom prescription glasses are delivered within 2 Weeks. Once your lenses are crafted and quality-inspected, we schedule a second quick visit to deliver your glasses and complete a final custom fitting.
Yes. We perform on-site frame alignments, nose pad replacements, screw tightenings, and minor repairs. If your frames are loose, crooked, or causing discomfort, we can fix them right in your living room or office.
Our customer service team is available to assist you via email, phone, or live chat.
Email: help@clarifyoptical.ca Phone: (506) 709-5637
We strive to respond to all inquiries within 24 hours.
We ask for at least 24 hours’ notice if you need to cancel or reschedule your mobile visit.
Still have a question not answered here? Reach out to us directly at help@clarifyoptical.ca—we’re happy to help!