Terms and Conditions

Website: clarifyoptical.ca

Business Name: Clarify Optical

Service Area: Greater Moncton, Sussex, Kennebecasis Valley (KV), Saint John, and other surrounding towns and areas, New Brunswick

1. Services Offered

Clarify Optical provides mobile optical concierge services across designated service regions in New Brunswick (including Moncton, Sussex, KV, Saint John, and surrounding towns and areas). Services include mobile eyewear consultation, frame styling, lens replacement (reglazing), digital optical measurements, and frame repairs/adjustments.

2. $20 Booking Deposit Policy

To secure a mobile appointment slot, a $20 deposit is required at the time of booking.

  • Credit Toward Purchase: The $20 deposit is 100% credited toward any frame or lens order placed during your visit.
  • Insurance Refunds: If your insurance provider covers 100% of your total order cost through direct billing, your $20 deposit will be fully refunded to your payment card immediately following your visit.
  • Standalone Services & Repairs: For standalone optical measurements, repairs, or if no frame/lens order is placed, the $20 deposit serves as the final service fee covering the licensed optician’s travel and on-site service.

3. 24-Hour Cancellation & Rescheduling Policy

We require at least 24 hours’ advance notice prior to your scheduled appointment time to cancel or reschedule your visit.

  • Timely Cancellations (24+ hours notice): Your $20 deposit will be fully refunded back to your original payment method.
  • Late Cancellations & No-Shows (Less than 24 hours notice): The $20 deposit becomes non-refundable to cover scheduled travel time and reserved calendar slots.

4. Customer Frame Pre-Inspection & Suitability

  • All customer-owned frames submitted for lens replacement, adjustments, or repairs must undergo a mandatory on-site inspection by our licensed optician prior to any work being performed.
  • Clarify Optical reserves the right to decline service, adjustment, or reglazing on any frame deemed structurally unsound, brittle, heavily degraded, or unsuitable for handling.

5. Customer-Owned Frame Liability Release

While Clarify Optical exercises maximum professional care and precision equipment when handling, heating, adjusting, or fitting lenses into customer-owned frames:

  • Pre-existing, aged, or previously damaged frames carry inherent material stress and risk of failure.
  • Liability Release: You agree that Clarify Optical is not liable or held financially responsible for any accidental damage, cracking, or breakage that may occur to customer-owned frames during inspection, heat adjustment, hardware repair, or lens installation.

6. Purchase Verification Policy

  • Routine adjustments, minor repairs, and tune-ups are 100% free for frames purchased directly from Clarify Optical.
  • Selecting “Purchased from Clarify Optical” on any booking form is subject to internal account verification prior to dispatch.
  • If no matching purchase record is found in our system, you agree that a $20 service fee must be paid prior to dispatch to confirm your appointment slot.

7. Prescriptions & Optical Measurements

  • Customers are responsible for providing a valid, unexpired vision prescription issued by a licensed optometrist or ophthalmologist.
  • Clarify Optical fabricates lenses strictly according to the prescription parameters provided by the customer or their eye doctor.

8. Contact Information

For questions regarding our Terms & Conditions, Privacy Policy, or appointments, please contact us:

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